Refund policy
Quality guarantee
We stand behind the purity and consistency of every batch. If a product fails to meet its Certificate of Analysis, or arrives damaged or incorrect, you may request a refund or replacement.
What qualifies
- Product that fails to match its Certificate of Analysis.
- Orders that arrive damaged or incorrect (see Shipping & returns).
How to request
Email support@tunedresearch.com with your order number and the reason for the request. Approved refunds are issued to the original payment method within 5–10 business days.
Exclusions
Opened or reconstituted vials are not eligible for refund except where a product fails its CoA.
All sales final once shipped
Because our products are research materials that cannot be verified, restocked, or resold once they leave our facility, all sales are final after an order has been dispatched — except in the qualifying cases above (product fails its Certificate of Analysis, or arrives damaged or incorrect).
Cancellations
You may request cancellation before an order is dispatched by emailing support@tunedresearch.com. Once an order has been dispatched it cannot be cancelled.
Chargebacks
If you have a concern with an order, please contact us first — most issues are resolved quickly. Filing a chargeback without first contacting us, or on an order that qualifies as final, may result in suspension of future ordering. See our Legal & Compliance page for related policies.