Shipping & returns
Processing & dispatch
In-stock orders completed before 2 PM ET Monday–Friday are dispatched the same business day, excluding federal holidays and carrier-closure days. Orders completed later, on weekends or holidays, or held because an item is out of stock, an address needs correction, or verification is required, dispatch on the next applicable business day after they are ready.
Dispatch is not a guaranteed delivery date. Carrier estimates begin after the carrier accepts the shipment.
Shipping methods
All domestic orders ship by tracked courier. DHL Max is the standard service; FedEx 2-Day Air is available at checkout except for Hawaii. U.S. orders with more than $145 of pre-discount product value ship free; a flat $11.95 applies at or below $145. Tracking details are issued after the warehouse creates the shipment.
Shipping destinations
We currently ship within the United States only and do not ship internationally. Certain products may be unavailable in states or localities where they are restricted; we may cancel and refund any order we cannot lawfully fulfil. You are responsible for ensuring that receipt of an order is lawful at your destination and for not arranging onward shipment to a prohibited jurisdiction.
Free shipment protection
Shipment protection covers carrier-confirmed loss or non-delivery, physical damage in transit, an incorrect item, or a physical fault present on delivery. A physical fault does not include perceived efficacy, a human response, a research outcome, a reconstitution result, or use outside the research-use-only terms.
For a covered affected item, you may choose either one no-cost replacement or a refund to the original payment method. Tuned pays replacement shipping and any return shipping Tuned requires. A refund covers the amount paid, including applicable tax, for the affected item only. It does not cover unrelated order items, and one affected unit cannot receive both a replacement and a refund.
Claim windows and evidence
- For damage, an incorrect item, or a delivery fault, contact Tuned within 7 calendar days of delivery. Include the order number and clear photographs of the packaging, label and lot, and issue.
- A non-arrival claim may open 7 calendar days after the carrier's latest estimated delivery date and must open no later than 30 calendar days after dispatch.
- A carrier "delivered" scan starts a carrier trace for possible misdelivery; it is not an automatic denial.
Correctly delivered porch theft is not advertised as covered. Protection excludes an incorrect customer address, customer-requested rerouting, refused delivery, prohibited forwarding, an unauthorized reshipper, and damage occurring after delivery.
How to make a claim
Email support@tunedresearch.com with the required information. Real-human support is available Monday–Friday, 5 AM–5 PM ET.
Returns
Because these are research materials, opened or otherwise used vials cannot be returned unless a specific applicable policy says otherwise. For analytical-purity claims, see the Money-Back Purity Guarantee terms.